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Payment terms

Following credit cards are accepted for payment: VISA Inc, MasterCard WorldWide, «Mir»

Processing of payment proceeds on authorizing bank page where you need to enter data of Your bank card:

Type of card;
Card number;
Validity period of the card (specified on the front site);
Name of card holder (in Latin characters, just like it's specified on the card);
CVC2/CVV2 code;

If Your card is connected to 3D-Secure service, You'll be automatically readressed to page of the bank, released Your card, for passing authentication procedure. Clarify information on terms and methods of addittional identification in the Bank, given You Your card.

Safety of processing of Internet-payments via bank payment gateway is guaranteed by international PCI DSS safety certificate. Transfer of information proceeds with using SSL encryption technology. This information is not available to outsiders.

Cancelation of booking and refund

Below there are conditions of cancelation of paid booking on GoRu portal.

If booking is canceled by client, then*

When cancelation of booking more than 48 hours before event, payment is returned at the rate of 90%. Service fee at the rate of 10% is not returned.
While cancelation of paid booking less than 48 hours before, payment is not returned to client.

*Some types of services cannot be canceled. Money for them is not returned. You can learn about these conditions from description of service on GoRu or from organizers. Contacts of organizers will be sent to client to email or by SMS.

If booking is canceled by organizer, then

Client is returned 100% from sum of paid booking.

In case of unforeseen circumstances (adverse weather conditions, natural disasters, epidemics, etc.) client can be offered to change conditions for rendering service (date, time and others.). If changes are not suitable for client, and he rejects service, then he is returned 100% of payment.

Changes of Conditions for Rendering Services

If after payment client needs to change date, time or somehow amend service, it's necessary for him to agree upon new conditions with organizer. Organizer can charge addittional fee for this.

One can connect with organizer by contacts which will be sent to client in SMS or to email. If changes aren't accepted by organizer or client, cancellation of paid booking is possible in addition to conditions described above.

Conditions of refund

1

Processing of refund is implemented for 14 days from the client's appeal date.
2

Refund is implemented by terms described above, after addressing via feedback form on GoRu. info@goru.travel.
3

After processing of service cancellation client will receive a notification on starting return procedure. Speed of refund depends on operation of bank where client's card was opened. If after 14 days money isn't returned, client should contact us via feedback form on our portal.info@goru.travel.

Продажа и возврат авиабилетов

To return air ticket or rebook it, client should contact with agency, where he ordered a service of air flight. After purchase of air tickets a letter from partner with data on the route will come to client's email, which had been specified when booking.

In letter there will be contacts of agency. Letter comes in the day of booking. If client doesn't find letter, it's neccesary to check his spam folder. If letter doesn't come to email, client needs to contact us vis feedback form.

Refund for digital content

Payment for acquired digital content (audio guides, electronic guides, etc.) is not returned

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